Standard delivery is standard ground shipping within Australian mainland and Tasmania, excluding dry areas (designated alcohol free zones).
Please note, for any free delivery promotion, it is based on standard ground shipping within Australian mainland and tasmania, and excludes dry areas
After ordering online, we will send you a tax invoice via email for your purchase (provided your email address is valid and deliverable).
Deliveries will be made by direct from the winery via our courier network. We will supply you with a tracking number so can track your delivery if necessary. A signature from the recipient is required on all deliveries. If the person is not home, or unable to sign for the wines, a note will be left for you for later collection. When collecting the wines from the Post Office the person must be 18 years of age or over and able to present identification corresponding to the name of the consignee. If the order is not collected within 10 working days, it will be returned to sender and additional shipping and handling charges will apply.
Westlake Vineyards will NOT deliver wines to anyone less than 18 years of age. If there is any doubt about the age of the recipient on delivery, our delivery drivers are obliged to request some form of photographic ID. If that recipient is unable to produce appropriate ID then the delivery driver will be unable to leave the wine.
Incorrect or Incomplete Addresses
If there is an incorrect or incomplete address provided by the customer, then Westlake Vineywards is not responsible for the delivery. If the address is incorrect and the delivery is made, the customer assumes responsibility for the entire purchase. If the address is incorrect and the delivery is refused or unable to be completed, then the order will be returned to our distribution centre and additional handling costs plus freight charges will be applied to a request for re-delivery. To avoid these costs, we recommend that you double check your address details to ensure that all information provided is correct and in full.
Tracking Your Order
Deliveries will be made by directly from the winery via our courier network. We will supply you with a tracking number so can track your delivery if necessary. A signature from the recipient is required on all deliveries.
Refusal to Deliver To Dry Area
In accordance with Liquor Licensing laws, we will not deliver wine under any circumstances to any of the following Dry Area locations:
- Aurukun Postcode – 4871
- Bamaga Postcode – 4876
- Cherbourg Postcode – 4605
- Doomadgee Postcode – 4830
- Hope Vale Postcode – 4871
- Injinoo Map Postcode – 4876
- Kowanyama Postcode – 4871
- Lockhart River Postcode – 4871
- Mapoon Postcode – 4871
- Mornington Island Postcode – 4825
- Napranum Postcode – 4874
- New Mapoon Postcode – 4876
- Palm Island Postcode – 4816
- Pormpuraaw Postcode – 4871
- Seisia Postcode – 4876
- Umagico Postcode – 4876
- Woorabinda Postcode – 4713
- Wujal Wujal Postcode – 4873
- Yarrabah Postcode – 4871
- For further information on Dry Areas within SOUTH AUSTRALIA please refer to the following website:
- http://www.legislation.sa.gov.au/LZ/V/R/2011/LIQUOR%20LICENSING%20%28DRY%20AREAS%20-%20LONG%20TERM%29%20VARIATION%20REGULATIONS%202011_214/2011.214.UN.PDF for details on areas that no alcohol can be either brought into or consumed.
In addition, please note that are other dry areas in each state, including local town streets and parks, where no alcohol can be consumed or brought into at all. Please ensure you observe these areas and abide by state legislation.
We reserve the right to accept or reject your order for any reason, including, without limitation, the unavailability of product, an error in the price or the product description posted on this website, or an error in your order. We may also cancel your order if you provide erroneous or insufficient information in relation to your credit card details (including number, expiration date or card security value, if required), billing information or shipping address.
We current do not ship outside of Australian mainland.
What if my wine gets lost?
Don’t Panic! We are here to help! The first thing to do is to look up your parcel and quote your tracking number that was sent to you in your shipment confirmation email. If the courier cannot locate your items, we will lodge an enquiry on your behalf. Please contact us if you have any queries regarding your delivery.
What happens if I receive an incorrect item or am missing something?
If you receive an incorrect item on your order, please contact us immediately and we will organise for the correct item to be delivered to you. In the rare case that we have missed an item from your order, please contact us and we will arrange for a replacement or an account adjustment straight away.
If the wine arrives broken or damaged, please contact us as soon as possible and we will organise a replacement of your order to be sent to you.
Unable to Deliver
If the order is not collected within 10 working days, it will be returned to sender and additional fees and charges will be incurred.
Can you deliver to my work address?
Absolutely! Please include the business name in the delivery address of your order so the delivery driver can find you easily. A signature will still be required on delivery.
Do you deliver to PO Boxes?
Since we require a signature upon delivery, we cannot deliver to PO boxes. Please ensure that you provide a physical street address when completing your shipping details.
What is your returns policy?
Westlake Vineyards aims to make your online purchasing experience as easy as possible, particularly returns. However, we understand that some times things go wrong and you may require a replacement order or a refund.
Your Rights & Responsibilities
Under the consumer code, you are entitled to have your order replaced, repaired or receive a refund where:
- the goods are faulty;
- the goods are wrongly described;
- the goods are different from a sample shown to you; and/or
- the goods do not do what they are supposed to do.
To help make this possible, we ask that if any of the above apply to your purchase, you contact us as soon as possible so we can assist you. In addition, you may be asked to demonstrate that the problem with the goods was not of your making. Please note, the above guarantee does not include products damaged by wear and tear, the customer’s misuse or failure to use the goods in accordance with instructions, or failure to take reasonable care of the item.
Your rights and responsibilities under this policy are separate to those you may have under any consumer legislation.